For all goods,
We only issue refunds items if they are defective or damaged. Strictly no change of mind refunds.
No refunds or exchanges allowed for pre-order items.
For all the goods except pre-order items,
If you need to exchange your item, send us an email at [email protected] within 5 business day since you receive the products.
Our policy lasts 10 business days. If 10 business days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible your item must be sent to Unit 1/809-821 Botany Road, Rosebery NSW 2018 Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
OZLANA AU will not be responsible or parcels lost or damaged in transit if you choose not to insure.