Payment Methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron or MasterCard. Payments with debit cards will be charged in real time.

PAYPAL

Please select ‘PayPal’ and click on ‘Confirm payment’. You will be redirected to the PayPal website to proceed the payment.

Shipping & Delivery:

Your order confirmation will be sent to your registered email address after your order is place online. You will receive a shipping confirmation email once your order is dispatched.

Please allow 3-9 business days for your order to be dispatched (pre-order items excluded). For all pre-order items, it could take up to 20 business days for your exchanged item to be dispatched.

If any item in your order is out of stock, it could take longer time for order processing.

Purchases cannot be shipped to P.O. boxes.

Please contact us by info@ozlana.com , should you have any query about delivery and shipping.

Return & Exchange

All shipping and custom costs occurred should be undertaken by customer. Your refund will be paid by the original payment method.

For product size exchange, any order received within 7 business days is free for size exchange, with all original label and packaging. However, all shipping and custom costs occurred should be undertaken by customer. 

Please allow 3-9 business days for your exchanged items to be dispatched. 

Please allow up to 20 business days for your exchanged pre-order items to be dispatched.

Please note that all customised items are not eligible for return/refund or exchange.

Please contact us by info@ozlana.com , should you have any query about return and exchange.